BCF at the service of its canton

Since its foundation in 1892, BCF has served the people of Fribourg and actively contributed to the region’s advancement. Faithful to its local mission, it has gradually developed all the services of a universal bank. Today, its clientele is highly diversified: individuals, SMEs, large companies, public authorities and institutions all benefit from personalised solutions.

BCF is headquartered in Fribourg and has a network of 27 branches, including one online. With total assets of CHF 28.7 billion, it is the leading banking institution in the canton. Its steady growth over more than 30 years is based on a solid foundations: the skills, commitment and efficiency of its 548 employees (458 full-time positions).

BCF’S commitment goes beyond the economic sphere. For many years, it has incorporated environmental, social and governance (ESG) issues into its overall strategy. This responsible approach is reflected in rigorous governance and a business policy aligned with the principles of sustainability. The strategy, jointly defined by the Executive Board and the Board of Directors, is aimed at long-term value creation, with a focus on stability rather than immediate profit. Social and environmental risks are systematically taken into account in the Bank’s management in order to anticipate their potential impact on its development.

As a committed player, BCF also supports numerous social, cultural and environmental projects, both internally and in partnership with its customers and partners. BCF, which has deep roots in its canton, plays a key role in providing jobs and apprenticeships. It also gives preference to local suppliers wherever possible, reinforcing its commitment to the regional economy.

Through regular and in-depth exchanges with its stakeholders, BCF is able to identify the requirements it must meet, monitor emerging trends and define its strengths and areas for improvement. The Bank involves all stakeholders who contribute to value creation or influence its activities in its strategic planning. It informs the authorities and the media primarily through press releases, publications and regulatory reports.

With customers

The proximity and quality of the personal relationships that BCF maintains with its customers are an essential foundation of its business model. The frequency and intensity of exchanges are tailored to the specific needs of each customer segment and the nature of the relationship established.

To access the Bank’s services, customers have a choice of channels (physical counters, cash machines, e-banking, mobile banking). BCF also organises regular events throughout the canton to promote dialogue with its regional stakeholders. Satisfaction surveys and market studies are also conducted to continuously evaluate and improve the quality of the services offered.

With employees

Employee satisfaction surveys are conducted regularly. The ideas and suggestions that emerge from these surveys are then discussed and analysed by the Youth Council (CDJ), made up of employees aged between 25 and 35. The selected proposals are submitted to the Executive Board, which examines them and assesses their development potential. This approach encourages initiative and entrepreneurship within teams.

With the State of Fribourg

A regular, institutionalised dialogue has been established with the State of Fribourg on economic, environmental and social issues. Regular meetings are held with the State Delegate for Sustainable Development.

With suppliers and partners

Suppliers and partners are assessed against procurement criteria in tenders and bids. A dialogue on ESG issues is initiated with each partner to build trust and identify synergies for joint engagement.

With external parties

BCF actively collaborates with the cantonal banks in French-speaking Switzerland and neighbouring regions, such as BEKB, BCVs, BCGE, BCN and BCJ. As a founding member of Carbon Fri, BCF has worked with the Foundation since its creation.